The future of knowledge-intensive service work

This book presents the current state of research in the field of management consulting with special focus on the topics ambiguity, ignorance, error culture, work-life balance and diversity. The book is based upon the symposium "The future of knowledge intensive service work: Theory and practice of managing human and organizational resources? (June 17-18, 2010 at the Carl von Ossietzky University Oldenburg, Germany) and the research project "Innovative Concepts of Personnel and Organizational Development in Consultancies? (IPOB). Contents: 0. Introduction ? 1. Ambiguity, Ignorance and Error Cultures in Management Consultancies ? Findings from a Research Project ? PowerPoint and the Invisibilization of Contingency in Consulting Firms ? Internal Management Consultancy: Structures, Methods and Impact ? Human Resource Practices in Professional Service Firm: Some Preliminary Findings ? 2. Work-life-Balance in Management Consultancies ? Work-family balance and its correlates among Finnish academic professionals: profiling the experiences of work-family conflict and enrichment ? Work-life integration among consultants: Work-related and personal factors associated with sickness absence ? 3. Diversity in Management Consultancies ? Characteristics of Learning Environments that Support Knowledge Productivity and Facilitate Innovation ? Diversity: Chances and Restrictions ? The Relation between (Team) Routines and Innovative Behaviour of Teams.